Privacy Policy
About Us
HC Surveying Ltd ("we", "us", "our") is a RICS-regulated building surveying practice incorporated in Jersey, Channel Islands (company number 6382509). Registered address: Noel House, Les Ruisseaux Estate, JE3 8DD.
Questions? Contact us at harry.chinn@hcsurveying.je or +44 7700 705 607.
What Data We Collect
When you use our contact form, you provide us with:
- Your name, email address, and phone number
- Property details (address, asking price) where relevant to a quote
When you browse the Website, we automatically collect anonymised data via Google Analytics 4, including IP address, browser type, pages visited, device information, and referring source. This data is used in aggregate to understand how visitors use the site — we do not use this data to identify individual visitors.
We use the personal data we collect for the following purposes:
- To respond to enquiries and provide quotes — when you contact us via the Website, we use your details to respond and, where appropriate, to prepare a fee proposal
- To deliver our services — if you instruct us, we use your personal data and property details to carry out the agreed service and produce your report
- To fulfil our legal and professional obligations — as a RICS-regulated practice we are required to maintain certain records in accordance with professional standards
- To improve our Website — anonymised analytics data helps us understand how visitors use the site and where improvements can be made
- To communicate with you — we may contact you in relation to your enquiry or instruction, or to follow up after a report has been delivered
We do not sell your data. We use Webflow (website hosting) and Google (analytics), both of whom process data on our behalf under appropriate agreements.
We process contact form data on the basis of legitimate interests (responding to enquiries) and contract (delivering instructed services). We are also required to retain certain records under legal obligation as a RICS-regulated practice. Analytics data is processed on the basis of consent, via your cookie preferences.
How Long We Keep Your Data
We retain personal data only for as long as is necessary for the purposes for which it was collected.
- Enquiries that don't result in an instruction — deleted after a reasonable period
- Client records and reports — minimum 6 years (RICS guidance and limitation periods)
- Website analytics — per Google Analytics default retention settings
Cookies
We use Google Analytics 4 cookies. You can manage or disable cookies through your browser settings, or opt out of GA4 tracking via the Google Analytics Opt-out Add-on.
Your Rights
Under the Data Protection (Jersey) Law 2018, you have the right to access, correct, delete, or restrict your personal data, and to object to how it's used. Contact us for any requests. If you are not satisfied with how we handle your data, you can lodge a complaint with the Jersey Office of the Information Commissioner.
Third-Party Links
Our Website may contain links to third-party websites, including our Google Reviews profile and LinkedIn page. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The current version will always be available on this Website. We encourage you to review this page periodically.
